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This page was last updated:  04/28/08
 

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At Cambridge Aero, we believe that servicing our customers is the most important aspect of our business. We make every effort possible to assure that the products you purchase from Cambridge Aero will function as designed. The confidence we have in our products is reflected in our warranty: all Cambridge Aero products are warranted to the original owner to be free of defects in materials and workmanship for a period of two years from the date of purchase.

Our Design Engineers listen to our customers and dealers. The features you see in our firmware revisions are a direct result of feedback obtained from the pilots who use our products.

Service issues may be addressed to either the dealer from whom you purchased your instrument, or directly to the factory. On the Dealer page you will find service dealers identified with the letters SD after their name. If you are returning an instrument to the factory from outside the United States, you must mark the customs documentation "civilian aircraft instruments being returned for repair". Our preferred method of shipment is DHL. Please note: You are responsible for the shipping and handling charges. This is especially important if you are returning your instrument from outside of the United States. For warranty repairs sent to us, we pay DHL ground shipping back to you within the continental U.S. only.

Please Note: If you require a quick turn on your repair, please do not send it to the factory via the U.S. Postal Service Express Mail. The Post Office guarantees delivery before 15:00, but what that really means is that they will have the package in the Post Office by 15:00. The Post Office will call to inform us that we have a package, but it is not always possible for one of us to drive into town to pick it up. In all likelihood it will be picked up the next day when we get the mail.

The factory rate is $75.00 (U.S.) per hour with a one hour minimum. Repairs made by the Cambridge Aero Factory Service Department carry a one year warranty.

When returning instruments to Cambridge Aero for service:

  • Contact the service department first to discuss the nature of the repair.
  • Be sure to enclose a letter with your contact information (name, address, phone number, and email address if applicable) explaining exactly what is wrong, and what service is required.
  • Let us know where to ship the repaired instrument and any special shipping instructions.
  • The standard turn-around time for a repair is two weeks. There is an additional charge of $20.00 per hour if you need your instrument sooner.
  • We are sorry, but we can only service the instruments we sell.
  • The customer is responsible for the shipping charges to and from the factory. If the repair is necessary due to an error on our part, Cambridge Aero will pay the DHL ground shipping charge back to the customer. If you would like the instrument shipped by any other method you will be invoiced for the difference in the shipping charge.

Please Note: Please do not e-mail us with attached files unless specifically requested to do so. 95% of the time the service department can help you without viewing your flight file.

Before shipping your instrument back for service, please contact us by telephone at 901-382-1352 for instructions as to the correct service address.


Support:

As the World becomes more technological our lives are increasingly  influenced by computers. Whether we want to or not, we are forced to use them in our daily lives. This is true of  the soaring community as well. With the introduction of the GPS Flight Recorder and the Pocket-NAV System, many pilots are forced to purchase and become familiar with the PC. While it is our intent to provide support for our products, we are finding it increasingly time consuming to provide support with regard to the basics of computer operation. It is the responsibility of the individual user to understand the operating system as well as the peripheral hardware associated with their computer. If you do not understand how Windows works, use the on screen help menus or purchase one of the many after market books on computer operation. Go to Microsoft's website and spend some time reading the FAQs (Frequently Asked Questions). Open the user's manual that came with your computer and read it. Visit the website of your computer manufacturer. 

We are here to help you get the most out of our products, but ask you to please have an  understand of the operation of your computer before calling us. Below are some websites that you may find helpful.

Suggested sites:

http://support.microsoft.com/directory/   Microsoft Support Page.
http://www.microsoft.com/windowsce/products/  Windows CE Information.
http://www.microsoft.com/windows/default.asp  Windows Operating Systems.
http://www.ceap.wcu.edu/Martin/tut1.htm   Link to tutorial on basic computer operation.
http://www.compaq.com/support/handhelds/index.html  Support for Compaq Palm-PCs.

You may also contact Compaq Technical Support at 800.652.6672


Old Instruments:

Please be aware that there are Cambridge instruments that we no longer support in the United States. All instrument manufactured post M-NAV are supported at the factory. You can contact Dickie Feakes in the United Kingdom as he may still service the following:

M-NAV
Mark IV Vario
C-NAV
CPT
AU20
CMP


If you are in need of a users manual or instruction sheet for one of the above instruments please go to Dickie Feakes
website.

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