At Cambridge Aero, we believe that servicing
our customers is the most important aspect of our
business. We make every effort possible to assure that
the products you purchase from Cambridge Aero will
function as designed. The confidence we have in our
products is reflected in our warranty: all Cambridge Aero
products are warranted to the original owner to be free
of defects in materials and workmanship for a period of
two years from the date of purchase.
Our Design Engineers
listen to our customers and dealers. The features you see
in our firmware revisions are a direct result of feedback
obtained from the pilots who use our products.
Service issues may be
addressed to either the dealer from whom you purchased
your instrument, or directly to the factory. On the Dealer page you will find service dealers
identified with the letters SD after their name. If you
are returning an instrument to the factory from outside
the United States, you must mark the customs
documentation "civilian aircraft instruments being
returned for repair". Our preferred method of
shipment is DHL. Please note: You are responsible
for the shipping and handling charges. This is especially
important if you are returning your instrument from
outside of the United States. For warranty repairs sent
to us, we pay DHL ground shipping back to you within the
continental U.S. only.
Please Note:
If you require a quick turn on your repair,
please do not send it to the factory via the U.S. Postal
Service Express Mail. The Post Office guarantees delivery
before 15:00, but what that really means is that they
will have the package in the Post Office by 15:00. The
Post Office will call to inform us that we have a
package, but it is not always possible for one of us to
drive into town to pick it up. In all likelihood it will
be picked up the next day when we get the mail.
The factory rate is $75.00
(U.S.) per hour with a one hour minimum. Repairs made by
the Cambridge Aero Factory Service Department carry
a one year warranty.
When returning
instruments to Cambridge Aero for service:
- Contact the service
department first to discuss the nature of the
repair.
- Be sure to enclose a
letter with your contact information (name,
address, phone number, and email address if
applicable) explaining exactly what is wrong, and
what service is required.
- Let us know where to
ship the repaired instrument and any special
shipping instructions.
- The standard
turn-around time for a repair is two weeks. There
is an additional charge of $20.00 per hour if you
need your instrument sooner.
- We are sorry, but we
can only service the instruments we sell.
- The customer is
responsible for the shipping charges to and from
the factory. If the repair is necessary due to an
error on our part, Cambridge Aero will pay the
DHL ground shipping charge back to the customer.
If you would like the instrument shipped by any
other method you will be invoiced for the
difference in the shipping charge.
Please Note: Please
do not e-mail us with attached files unless specifically
requested to do so. 95% of the time the service
department can help you without viewing your flight file.
Before shipping your
instrument back for service, please contact us by
telephone at 901-382-1352 for instructions as to the
correct service address.
Support:
As the World becomes more
technological our lives are increasingly influenced
by computers. Whether we want to or not, we are forced to
use them in our daily lives. This is true of the
soaring community as well. With the introduction of the
GPS Flight Recorder and the Pocket-NAV System, many
pilots are forced to purchase and become familiar with
the PC. While it is our intent to provide support for our
products, we are finding it increasingly time consuming
to provide support with regard to the basics of computer
operation. It is the responsibility of the individual
user to understand the operating system as well as the
peripheral hardware associated with their computer. If
you do not understand how Windows works, use the on
screen help menus or purchase one of the many after
market books on computer operation. Go to Microsoft's
website and spend some time reading the FAQs (Frequently
Asked Questions). Open the user's manual that came with
your computer and read it. Visit the website of your
computer manufacturer.
We are here to help you
get the most out of our products, but ask you to please
have an understand of the operation of your
computer before calling us. Below are some websites that
you may find helpful.
Suggested sites:
http://support.microsoft.com/directory/ Microsoft Support
Page.
http://www.microsoft.com/windowsce/products/ Windows CE Information.
http://www.microsoft.com/windows/default.asp Windows Operating Systems.
http://www.ceap.wcu.edu/Martin/tut1.htm Link to tutorial on
basic computer operation.
http://www.compaq.com/support/handhelds/index.html Support for Compaq Palm-PCs.
You may also contact
Compaq Technical Support at 800.652.6672
Old Instruments:
Please be aware that there
are Cambridge instruments that we no longer support in
the United States. All instrument manufactured post M-NAV
are supported at the factory. You can contact Dickie Feakes in the United Kingdom as he may still
service the following:
M-NAV
Mark IV Vario
C-NAV
CPT
AU20
CMP
If you are in need of a users manual or instruction sheet
for one of the above instruments please go to Dickie
Feakes website.
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