At Cambridge Aero, service to our customers is one of the most important aspects of our
business. We make every effort possible to assure that
the products you purchase from Cambridge Aero will
function as designed. The confidence we have in our
products is reflected in our warranty: all Cambridge Aero
products are warranted to the original owner to be free
of defects in materials and workmanship for a period of
two years from the date of purchase.
We listen to our customers and dealers. The features you see
in our firmware revisions are a direct result of feedback
obtained from the pilots who use our products.
Service issues may be
addressed either to the dealer from whom you purchased
your instrument, or directly to the factory. On the Dealer page you will find service dealers
identified with the letters SD after the dealer's name. If you
are returning an instrument to the factory from outside
the United States, you must mark the customs
documentation "civilian aircraft instrument being
returned for repair". Our preferred method of
shipment is via Federal Express. Please note: You are responsible
for the shipping and handling charges. This is especially
important if you are returning your instrument from
outside of the United States. For warranty repairs sent
to us, we pay Federal Express ground shipping back to you within the
continental United States only.
Please Note:
Factory repair and service is available only for Cambridge
Aero equipment which is currently in production. For older
instruments, see below.
The factory rate for repair of products
which are out of warranty is $75.00
(U.S.) per hour with a one hour minimum. Repairs made by
the Cambridge Aero Factory Service Department carry
a one year warranty.
When returning
instruments to Cambridge Aero for service:
 | Contact our facility first to discuss the nature of the
repair. |
| Be sure to enclose a
letter with your contact information (name,
address, phone number, and email address if
applicable) explaining exactly what is wrong, and
what service is required. |
| Let us know where to
ship the repaired instrument and any special
shipping instructions. |
| The standard
turn-around time for a repair is two weeks. An additional charge of $20.00 per hour
may be billed if you
need your instrument sooner. |
| We service only the instruments we sell. |
| The customer is
responsible for the shipping charges to and from
the factory for non-warranty service and repairs.. For warranty
repairs, Cambridge Aero will pay the Federal Express ground shipping charge back to the customer.
If you would like the instrument shipped by any
other method you will be invoiced for the
difference in the shipping charge. |
Please Note: Please
do not e-mail us with attached files unless specifically
requested to do so, as most problems can be analyzed without viewing your flight file.
Before shipping your
instrument back for service, please contact us by
telephone at 901-382-1352 for instructions as to the
correct service address and to provide additional information we may
require.
Support:
While it is our intent to provide support for our
products, we are finding it increasingly time consuming
to provide support with regard to the basics of computer
operation. It is the responsibility of the individual
user to understand the operating system as well as the
peripheral hardware associated with his or her computer. Many problems
can be solved by customers using the on
screen help menus or one of the many after
market books on computer operation. Go to Microsoft's
website and spend some time reading the FAQs (Frequently
Asked Questions). Open the user's manual that came with
your computer and read it. Visit the website of your
computer manufacturer.
We are here to help you
get the most out of our products, but ask you to please
have an understanding of the operation of your
computer before calling us. Below are some websites that
you may find helpful.
Suggested sites:
http://support.microsoft.com/directory/ Microsoft Support
Page.
http://www.microsoft.com/windowsce/products/ Windows CE Information.
http://www.microsoft.com/windows/default.asp Windows Operating Systems.
http://www.ceap.wcu.edu/Martin/tut1.htm Link to tutorial on
basic computer operation.
http://www.compaq.com/support/handhelds/index.html Support for Compaq Palm-PCs.
You may also contact
Compaq Technical Support at 800.652.6672
Out-of-Production Instruments:
All 300 Series instruments are supported and serviced at the factory
and by our service dealers.
Cambridge instruments which are out of
current production are no longer supported at the factory. Service and
support for the following instruments may be requested by contacting Dickie Feakes, the
Cambridge Aero Service Dealer in the United Kingdom:
M-NAV
Mark IV Vario
C-NAV
CPT
AU20
CMP
If you are in need of a users manual or instruction sheet
for one of the above instruments please go to Dickie
Feakes's website. In addition, Dickie is available for service and
support in Europe of the L-NAV, S-NAV, and GPS-NAV models 10, 20, and
25.
Gary Kammerer, who until March, 2008, handled servicing and
technical support for Cambridge at the factory, now provides support for
the CAVII Variometer, L-NAV, S-NAV, and GPS-NAV models 10, 20, and 25
via the following link:
http://www.nkhome.com/support/cambridge.html
His contact information is as follows: gkammerer@nkhome.com
Telephone 610-447-1555, ext. 308.
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